I hear you. I got screwed like this once, I haven't let it happen again. You gotta make a stink or you'll get nothing.
Call the guy and hound him at least twice a day. Make sure he's on track to have it ready.
If you told him you wanted your old parts back upfront and he refuses to give them back, document it. Most places throw out old parts, so you gotta ask up front. It's hard to prove anything without the parts. He also shouldn't have made any unauthorized repairs. Two of the oldest scams in the book.
Link to the BBB:
https://odr.bbb.org/odrweb/public/getst ... siteID=113
Official Complaint form letter:
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Your Address
Your City, State, Zip Code
(Your e-mail if sending via e-mail)
Date
Name of Contact Person (if available)
Title (if available)
Company Name
Consumer Complaint Division (if you have no specific contact)
Street Address
City, State, Zip Code
Dear (Contact Person or Organization Name):
Re: (account number, if applicable)
On (date), I (bought, leased, rented, or had repaired) a (name of the product, with serial or model number or service performed) at (location, date and other important details of the transaction).
Unfortunately, your product (or service) has not performed well (or the service was inadequate) because (state the problem). I am disappointed because (explain the problem: for example, the
product does not work properly, the service was not performed correctly, I was billed the wrong amount, something was not disclosed clearly or was misrepresented, etc.).
To resolve the problem, I would appreciate your (state the specific action you want—money back, charge card credit, repair, exchange, etc.) Enclosed are copies (do not send originals) of my records (include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents).
I look forward to your reply and a resolution to my problem and will wait until (set a time limit) before seeking help from a consumer protection agency or Better Business Bureau. Please contact me at the above address or by phone at (home and/or office numbers with area code).
Sincerely,
Your name
Enclosure(s)
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